Instructors: Troubleshooting video dealing out concerns

Hey folks, this article explains how to troubleshoot your video processing problems. Follow the instructions given below to get your problem solved within minutes.

Check Speed

Duration of the video, Longer videos with large file content usually consume a lot of time to process. Speed up your internet by ending other processes. Or by pausing multiple processes. Connect your modem directly to your computer using an ethernet cable to be more optimum.

Paused video

If your video is stuck in between, then it means the file contains a missing part. Try to get the original video from the library and try uploading it from the beginning. If the same problem continues further, please contact customer support on that website

Size and resolution

Compress the video file if the content is really large. Reduce your resolution to a lower version up to a maximum of 1080p to get your video processed further.

Server issues

You may face server issues sometimes depending on the server, Work at unusual times instead of peak hours, this may get your work done quickly.

Format and name

Make sure your file name does not contain abusive words or special characters. Many servers reject videos while processing because of improper names and file formats. Ensure the video content is in MP4 format and audio content is in MP3 format.

My video shows a blank screen

This issue occurs often on several websites. Switch plugins if possible. Try using a secondary browser rather than using your primary search engine and make use of incognito. Clear your cache memory even before starting your video processing process.

I can see video images but I cannot play

This is because of a format change while exporting. Several videos do not play on all the devices. Such as the MOV file does not play on IOS. Please check the format according to your primary device.

Audio and Video sync

Check the audio and video file type(MP3, MP4). Use online tools to sync the audio and video before processing it.

Please follow the above instructions so that you can easily encounter the problem that you are facing while processing the video content.