Fixing the Audio and Video Troubles

While watching any e-course on the platform, if you are facing any troubles in the audio and video of the course, you can use the troubleshooting methods that will be discussed in this article to fix them. If any video or audio error is reported to our security team, these same troubleshooting methods will be used by them too.

The requirement for troubleshooting is that you need a broadband connection with at least a speed of 800 Kbps. This same speed is required at least for watching any course on the platform.

The other details for networking and bandwidth are listed here.

Find if the issue is related to the environment

There are many chances that the audio and video are getting disturbed due to the settings of the internet connections at your place. To understand and identify, you need to follow the following steps:

You can check your network configuration here. If there are any problems detected under this, you can follow the troubleshooting steps given henceforth.

You can try and watch some other lectures on the platform with the same device. This will give you an idea if the problem lies in one video for your network settings.

If the other videos and courses are acceptable easily without any issues in audio and video, it will be an indication that the problem lies within a certain video. For this, you can contact the support team and you can report the issue which will be further investigated by the team.

If you find any troubles with other audio and videos for lectures, please follow the given troubleshooting ways to solve the problem.

Steps to solve problems related to the environment

If you have found out that there is a problem in your network settings in your playing environment, you can follow the given steps:

You can try to watch the course video under the incognito tab.

If the video please successful without any problems you need to check your extension, plugin, or other firewall programs present on your device and identify if any reconfiguration is required.

 You can use a different web browser. The most recommended is Google Chrome.

 You can clear the browser cookies and cache. Please restart your device after doing so.

 Shut down all other tabs and windows that are open while you are watching the course video on the platform.

 Update the browser version is required

Maintain a standard and minimum internet speed of 800 Kbps as it is required to accept any videos on the platform. If the internet quality at your place is low, you can try to decrease the video quality of the course are you can access the course again, when your internet connection stabilizes.

You can download the course and watch it offline.

You can restart the devices like modems, phones, and computers.

 Check the volume settings if the audio is not there. You can also check the sound settings on your device

You should turn off all the hardware accelerations on the device like on Firefox or Windows.