Often, you might have had difficulties while logging into your account. Throughout this article, there will be several steps for troubleshooting which can be undertaken to solve the general log in issues and the learning process can thus go on.

Log in Issues

There are several log in Issues the users might face while logging in to their accounts. The usual problems faced by them.

I have forgotten the password for the account.

I have been notified via email to reset my password. Why?

Why is it showing that the reset password for my account is not a usable password?

The site is notifying that I have reached the maximum number of requests per hour after trying to log in. What should I do?

While logging in through Google, Facebook or Apple options available, I am facing trouble. What must be done?

I have forgotten the email address I had used while creating my account.

It is showing that there was some problem while logging in and that I must recheck my email, password or create an account. What should I do?

Troubleshooting Steps to Fix Login Issues

I have forgotten the password for the account

In case you forget your password which you had created while creating the account, you can fix this issue by resetting the password and finally logging in with the new password. There is Forgot Password option that will channelize you to start the new password creation process.

I have been notified via email to reset my password. Why ?

There are several security measures systematized to ensure the protection of your account. If somehow there is any security issue, the system will ask you to reset your password to ensure the security of your account. The email sent to you will be a no-reply email. You can go for resetting the password using your email.

Suppose, you have logged in to your account recently and got either of the following emails.

Do not clear the cache and cookies on the browser you were using before taking actions based on the email instructions.

Login to your account preferably from the same browser tab you had used for resetting the password.

Suppose, you have logged in for quite sometime and received any emails in inbox, kindly follow the guidelines to access you account. In case you notice activities in your account not done you, contact the authority.

Why is it showing that the reset password for my account is not a usable password ?

There are many security measures adopted to ensure your account safety. After you have reset your password, if there are notifications of your account not having a usable password, this sort of indicates some unusual activities observed.

In case you face this situation you can try to do the following steps

1.    Kindly check your email from the authority mentioning that your account is safe. In case of multiple emails, refer to the most recent one.

2.    Do not clear the cache and cookies on the browser which you were using, Before Proceeding.

3.    Take actions based on the instructions detailed in the email by the authority. Wait for a while.

4.    Preferably, login from the same browser you used while resetting the password.

The site is notifying me that I have reached the maximum number of requests per hour after trying to log in. What should I do?

If there are several failed login attempts, this will initiate a security step by the system to ensure the safety of your account. The login option will be disabled for some time. Only after resetting the password you will log in.

While logging in through Google, Facebook or Apple options available, I am facing trouble. What must be done?

In order to log in to your account, kindly follow the same steps you had used while signing up.

I have forgotten the email address I had used while creating my account.

In case you have forgotten the email address which you had used while creating your account, kindly follow the following steps.

While you sign up your account, enroll for a course or subscribe for a course, there will be a confirmation email that will be sent to the registered account. Check all your email accounts in order to get the confirmation mail. Try checking the spam folders.

Suppose you have found the notifications from the authority, log in to your account using that email.

In case you cannot locate the confirmation email from the authority in any of your email accounts it means that the email address you had used while signing up to the course was incorrect. In case of registering with wrong email account, the confirmation email has been sent to the incorrect one. If the problem persists, refer to the team.

It is showing that there was some problem while logging in and that I must recheck my email, password or create an account. What should I do ?

This indicates that the system is unable to find any relevant match for an account with the login information that has been entered by you. In this case follow the following steps.

Reset the password with the email id you believe to be registered for your account.

In case you forget the registered email address follow the previous follow the steps mentioned previously.